ngles

Angles GB Limited is registered at Companies House.

Registered Address:
Middle Much
Gainsford End
Essex
CO9 4EG

Registered Company Number: 6916816

Angles GB Ltd provides tour operating services within the legislation of the Package Travel Regulations 1992.

1. Definitions
1 ‘Conditions’ means the Terms and Conditions under which the
 Company provides tour operator services.
2 ‘Company’ means Angles GB Limited
3 ‘Client’ means the organisation, individual or agent who contracts the services
4 ‘Reservation’ means the specification of the requirement from the Client to the Company
5 ‘Price’ means the agreed cost of services provided
6 ‘Contract’ means the agreement between the Company and the Client.

2. Insurance

1 All Clients or passengers are responsible for maintaining
active adequate travel insurance cover for the duration of services provided by Angles GB Limited.
2 The Client’s insurance cover must indemnify the Company
against liabilities which are out of the control of the Company.
3 The Client’s insurance cover must indemnify the Company from
any such direct or indirect service failure or negligence by the client their servants or agents
4 Angles GB Limited will take all reasonable steps to avoid loss or
damage of personal property belonging to the Client during the
execution of services rendered.
5 The Client should notify the Company or the agent(guide) if
items of exceptional value are to be carried. It is the Client’s responsible to minimise risk of loss when property is left unattended.

3. Contract

1 These conditions apply whether a contract has been made
verbally or in writing. The Client acts on behalf of all the passengers they have booked for. If the Client is a company, group, partnership an individual must be named as a responsible person. The Client is responsible for the actions and decisions of all the passengers including any additional costs in performing the contract whether or not they travel with the party. The Company will only accept instructions from the Client or the named representative travelling with the party.
2 The detail and cost of services will be provided in writing by the Company, including any subsequent changes to those services and must be confirmed in writing by the Client. Any changes will be clearly specified as such and any amendments to cost will be clearly outlined and the Client will need to agree to these changes in writing.
3 Quotations are valid for 28 days unless otherwise specified.
4 Any last minute changes to the requirements by the Client must be in writing and are subject to availability and at least 72 hours (3 days) prior to service.
5 In the event of necessary alterations by the Company to a confirmed booking from the Client, the Company will endeavour to offer a choice of alternatives to the Client.
6 Cancellation and Changes by Us
  The Company reserves the right to cancel without compensation to the Client. Full refund of monies paid by the Client will be made by the Company in that instance. Every endeavour will be made to give as much as notice as possible, and the Client can choose instead to transfer any monies in payment against another booking.

3.6.1 The Company reserves the right to change
Suppliers and to make changes to the itinerary in the event of necessity without prior notice
to the Client
3.6.2 The Company will however endeavour to inform
  The client with regards to the above in writing
  When before the commencement of services
3.6.3 Unexpected circumstances necessitating
  changes to the itinerary when services have
  commenced will be discussed where
  reasonably possible with the Client or named
  representative at the time. The Company
  reserves the right for the agent of the
  Company to make the final decision.
 
3.6.4 In the event of changes deemed by the
  Company to be necessary, the Company will:
 
  1) Inform the Client of reasons for necessity of
  change
  2) Will specify any altered costs
  3) Offer a pro-rata refund in the event of
  acceptance of replacement with a
  cheaper product
  4) Offer full refund in the event of non
  acceptance of a cheaper product
  before commencement of services
  5) Endeavour in the above circumstances to
  offer any resulting upgrades free of charge.
 
 

4. Terms of Payment

1 Subject to any special terms the Client must pay for the
  provision of all services before commencement date..
2 Clients will need to make payment in accordance with the
  following terms:

4.2.1 Payment in full at time of booking for all day excursion bookings for individuals.
4.2.2 20% deposit on all other bookings for both groups and individuals.
4.2.3 Payment in full 8 weeks before commencement date for bookings involving accommodation and special events.
4.2.4 Payment in full 4 weeks before date of services for day excursions for groups.
4.2.5 Payment in full on presentation of invoices

5. Terms of Cancellation

Any changes or cancellations must be made in writing. The date of receipt is the date upon which the scale of charges applies.
The following scale of charges will apply in the event of a Client wishing to cancel a confirmed booking:

  1 Services Which Include Accommodation:

  5.1.1 8 weeks or more none
  5.1.2 2 – 8 weeks 50%
  5.1.3 Less than 2 weeks 100%

 2 Day events and excursions:

    5.2.1 More than 4 weeks none
  5.2.2 1-4 weeks 50%
  5.2.3 Less than 1 week 100%

  3. No refund can be made for theatre tickets or tickets for other
events which have been pre purchased on behalf of the Client.
However the Company will always endeavour to re sell them on the Clients’ behalf and refund the Client with the proceeds of that sale less a 10% charge.

6. Restrictions

1 Where transportation is provided by the Company the Company
  will clearly state in writing in the confirmation the type of
  transportation and if any restrictions apply to sizes and numbers
  of pieces of baggage that may be carried.

2. The Company cannot be held liable for use of ‘onboard services’ on any means of transportation: e.g. toilet facilities, hot & cold drinks and food, audio and visual facilities. Some suppliers will not permit consumption of food or drink on board.

7. Quality Control and Complaints Procedure
  1. The Company takes every measure to ensure
  high levels of quality control.
  2. From time to time the Company may undertake quality
  Control inspections without notice to the Client.
3. Such quality control measures deemed necessary may be
  implemented without notice to the Client as long as services
  being provided are not affected.

 4. In the event of complaint about the Company’s services the
  Client should follow the procedure listed below:
 
8.5.1 The Client should endeavour to seek a solution at
  the time by seeking assistance from the Company
  or its agent and with the relevant supplier.
8.5.2 Failing the resolution of the complaint by the above means the Client should submit the complaint in writing within 14 days of termination of the Company’s services.
 
  5. The Company recognises the right of the Client to take action
  regarding any dispute within the jurisdiction of the English
  Courts.

8. Liability, Indemnity and Force Majeure

1. Notwithstanding the provision of the Contract within the legislation
provided by the Package Tours Regulations 1992 or any remedy which might be otherwise available, the Company’s sole liability to the Client shall be found to be achieved unless specific representation is made in writing and proven to be substantiated through arbitration.
2. Except in respect of death or personal injury caused by the
  Company’s proven negligence, the Company shall not he liable to the
  Client by any reason or any implied warranty, condition or other terms
  under common law or under express terms hereof.
3. The Company is not liable for failure to perform the contract or for improper performance of that contract where this not due to any fault on the part of the Company, its agents,sub contractors or suppliers because the failure:
 
 
8.3.1 Is attributable to the Client
8.3.2 Is attributable to a third party unconnected with
  The provision of the services contracted for and
  is unforeseeable or unavoidable.
8.3.3 a) Is due to unusual and unforeseeable
  circumstances beyond the Control of the
  Company the consequences of which could not
  have been avoided even if all due care and
  attention had been exercised.
  b) An event which the Company, its employees,
  agents, suppliers and subcontractors could not,
  even with all due care,have been foreseen or
  forestalled.
4. The Company does not accept liability for any optional excursion or activity other than that pre-booked and paid to the Company, as specified in the Contract.
5. The Company accepts no liability for any incident, accident, damage
or injury, including death, as a result of Act of God/Force Majeure.
6. The liability of the Company is limited in accordance with 1) the provisions of International law and the law governing England and Wales concerning the existence of conditions of carriers and suppliers of accommodation and 2) the conditions of hire of such suppliers.

  Angles GB Limited
Middle Much
Gainsford End
Essex
CO9 4EG
Tel: 0207 183 8055
www.anglesgb.co.uk info@anglesgb.co.uk

Company Registered in England & Wales. Registration no: 6916816 kbo